1. How do I purchase a SoundAid Warranty?
The first time a hearing aid is placed under warranty we must have the written paper application for our records. To acquire an application you may call, 1-800-525-7936, or 1-800-736-9903, or e-mail a request using firstname.lastname@example.org . You can also print an application from the forms menu and mail it in with payment.
2. How do I know what rate schedule applies to my hearing aids?
Go to "Warranty Information" and click the following link: Make & Model Guide
3. What do I receive from your company after I purchase a warranty?
You receive a gold mailing tube containing a warranty confirmation letter which shows serial numbers of the hearing aids that are covered, terms & conditions of warranty, instructions on how to send aid in for repair or replace a lost aid if covered, a claim form, packing material and a return prepaid mailing label. Retain the gold mailing tube, paperwork and mailing label to send hearing aids back to us in the event that you have a claim for repair or replacement..
4. How many times may I send in my hearing aids during the warranty period?
There is no limit on the number of repairs while under a SoundAid warranty. Hearing instruments contain many miniature electronics. We know that many different problems can occur in these small instruments. That is why there is no limit to the number of times you may send in your hearing aid during the warranty period. Just be sure to fill out your claim form each time the aid needs service, use the packing material, mailing label and gold mailing tube. We will replace these items when we return the hearing instrument to you.
5. May I renew my coverage?
Yes, we notify you one month before you warranty expires showing the serial number(s), choice of coverage and amounts of the different types of coverage available for your aid. We also send a prepaid return envelope.